Trilingual Corporate Customer Service Associate – Morocco

About the role

As a Trilingual Corporate Customer Service Associate, you will deliver professional assistance to corporate clients in English and French, addressing inquiries and providing accurate information about our services and products. You will work closely with teammates to ensure every interaction exceeds customer expectations.

Key responsibilities

• Respond to client inquiries via phone, email, or chat in English and French.
• Clarify product and service details, resolve doubts, and provide accurate information.
• Document interactions and follow up to ensure issue resolution.
• Collaborate with colleagues to share knowledge and improve service quality.
• Maintain high standards of professionalism and customer satisfaction.

Required profile

• Organized, innovative, and proactive mindset.
• Strong communication skills in both English and French.
• Team‑player attitude with a willingness to collaborate.
• Commitment to exceeding customer expectations on every contact.

Required skills