Zone Delivery Manager, Professional Services (EMEA)

About the role

Siemens Healthineers is looking for a Zone Delivery Manager for its Professional Services within Advanced Oncology Solutions (AOS). The role covers the EMEA zones FBL, GB&I, SEU and MEA and translates the EMEA Professional Services strategy into effective zone-level execution, ensuring consistent, high-quality service delivery, strong customer outcomes, operational performance and team development.

Key responsibilities

• Execute the EMEA Professional Services strategy across assigned zones, aligned with regional business objectives and customer priorities.
• Translate regional frameworks and standards into scalable, compliant zone-level operating models and delivery plans.
• Lead end-to-end Professional Services delivery, balancing regional standards with local customer requirements, market conditions, cultural considerations and regulatory needs.
• Partner with Sales, Project Management, Clinical Services, Education, Applications, Service, Enterprise Services and other functions.
• Coordinate implementation and customer transitions from planning and deployment through adoption and optimisation.
• Manage delivery risks, escalations, dependencies, capacity constraints and resource requirements.
• Monitor operational performance and provide zone-level insights, customer feedback, risks and best practices to EMEA leadership.
• Drive standardisation and continuous improvement while enabling flexibility across markets.
• Lead, develop and engage Professional Services teams, building capabilities, accountability and a customer-focused culture.

Required profile

• Significant experience in Professional Services, healthcare technology, medical technology, clinical solutions or a comparable complex service environment.
• Proven leadership experience managing regional or multi-country service delivery organisations.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders in complex matrix organisations.
• Strong customer orientation, including managing senior stakeholders, complex implementations and delivery escalations.
• People leadership and team development capabilities.
• Fluent English; additional European languages are an advantage.
• Willingness to travel within the assigned EMEA region as required.