Overview

Foundever, a leading call‑center provider, is recruiting B2B Customer Advisors for a premium international project serving Nespresso Canada’s business clients. The role is based in Rabat and operates during the night shift (12:00 PM – 4:00 AM). Candidates will support and advise professional clients, identify needs, propose tailored solutions, and drive B2B sales through a consultative approach.

Key Responsibilities

• Support and advise Nespresso Canada’s B2B professional clients.
• Identify customer needs and provide tailored solutions.
• Develop B2B sales through a consultative selling approach.
• Ensure customer satisfaction and long‑term loyalty.
• Maintain brand standards and service quality.
• Use CRM tools and follow internal procedures.

Candidate Profile

• Experience in customer service and/or B2B sales is preferred.
• Motivated junior candidates with strong commercial sense are encouraged to apply.
• Excellent written and spoken French; good level of English required.
• Strong customer service skills and ease in building relationships.
• Results‑oriented with a commercial mindset.
• Comfortable using CRM tools and working in structured environments.
• Ability to thrive in a demanding international context.
• Availability for shifts within the 12:00 PM – 4:00 AM window (pre‑scheduled).

Benefits & Compensation

• Permanent contract (CDI) and an attractive salary.
• Social security + private health insurance.
• Certified training programs and real career growth inside a global organisation.
• Company‑provided transport.
• Salary includes performance bonus, night‑shift premium, sales bonus, and language bonus.

Working Hours

12:00 PM – 4:00 AM (night shift).

How to Apply

Interested candidates should submit their application through the Foundever career portal. No email or direct contact is required.