Bilingual Customer Service Associate – Casablanca

About the role

We are seeking a bilingual Customer Service Associate to join our Casablanca team. The role involves supporting fintech customers across live chat, phone and email, using English, Arabic and a European language.

Key responsibilities

• Provide professional and timely support via live chat, phone and email.
• Assist customers with inquiries related to products, platforms and promotions.
• Handle feedback and complaints with professionalism and empathy.
• Accurately record and update customer information and documentation.
• Offer administrative and operational support to the team when required.
• Support the preparation and translation of customer communications.
• Maintain a consistently high standard of service and contribute to a positive customer experience.

Required profile

• Tertiary education, diploma or equivalent qualification.
• Strong proficiency in a European language with excellent written and verbal skills.
• Strong communication skills in English.
• Proficiency in Microsoft Office applications.
• Strong interpersonal, analytical and problem‑solving abilities.
• Comfortable working in a fast‑paced, customer‑focused environment.
• Willingness to work rotating schedules, including weekends and public holidays.
• 1–2 years of relevant experience is an advantage, especially in customer service.
• Previous experience in financial services, fintech or related industries is a plus.
• Interest in financial markets and client services is a plus.

Required skills

• Microsoft Office

What we offer

• Competitive compensation – base salary plus performance‑based bonus.
• Regional exposure within an international fintech organization.
• Career growth and development opportunities.
• Collaborative culture with a young, passionate team.