Telus Digital, a leading digital services provider, is seeking a dedicated Customer Support Agent to join our Casablanca team. In this role, you will be the first point of contact for our clients, handling inbound and outbound communications via phone, chat, and email. Your primary responsibilities include providing detailed product and service support, addressing customer inquiries, and ensuring a high level of satisfaction. You will work closely with cross‑functional teams to develop effective solutions and enhance the overall customer experience.

Key responsibilities:

• Respond to customer inquiries via phone, chat, and email with professionalism and empathy.
• Provide detailed product and service support, troubleshooting technical issues.
• Collaborate with product, engineering, and sales teams to resolve complex issues.
• Document interactions and maintain accurate records in our CRM system.
• Identify opportunities for upselling and cross‑selling based on customer needs.
• Participate in continuous improvement initiatives to enhance service quality.

Required qualifications:

• Bilingual proficiency in English and French (spoken and written).
• Minimum 1 year of experience in customer service, technical support, or sales.
• Excellent communication skills and strong problem‑solving abilities.
• Tech‑savvy with comfort using digital platforms and multiple systems simultaneously.
• Motivated, professional, and quality‑driven with a consistently positive attitude.

What we offer:

• Competitive base salary with performance‑based incentives.
• Comprehensive benefits package, including private healthcare coverage (up to 90%), gym access, and more.
• Career growth and advancement opportunities – 70% of new roles are filled internally.
• A vibrant, inclusive, and collaborative workplace where your voice matters.

Working hours are rotational, 44 hours per week, with a flexible schedule to accommodate client needs. This position is based in Casablanca, Morocco, and requires onsite presence. If you’re ready to make a real impact and help shape the future of digital customer experiences, we’d love to meet you. Apply now and join us in building a more connected, customer‑first future at TELUS Digital.