We are looking for a dedicated Customer Support & Sales Agent to join our dynamic team remotely from Tanger. This position is fully remote, offering flexibility while ensuring a high level of customer engagement and sales performance. The successful candidate will be responsible for managing customer inquiries across multiple channels, including chat, email, and messaging platforms, and will provide comprehensive support throughout the customer journey.

Key Responsibilities:

• Respond promptly to customer inquiries via chat, email, or messaging platforms.
• Assist potential customers with product information and sales questions.
• Provide after‑sales support and help resolve customer issues.
• Guide customers through setup or troubleshooting when needed.
• Maintain professional and friendly communication at all times.
• Ensure customers receive fast and effective solutions.

Requirements:

• Excellent English skills (written and spoken).
• Strong customer service skills.
• Ability to manage multiple conversations simultaneously.
• Basic technical understanding (apps, devices, installation processes).
• Good sales skills and ability to convert inquiries into customers.
• Patient, organized, and solution‑oriented mindset.
• Fast typing and ability to respond quickly.

Working Hours:

• 6 hours per day.
• 5 days per week.
• Remote position.
• Rotating shifts depending on team needs: shifts start from 8:00 AM, with multiple shifts during the day.

Location: Tanger, Morocco (remote).

Compensation: Competitive salary ranging from 4,000 to 6,000 Moroccan Dirhams (DH) per month.

Company: Freelance (semi‑public). No specific address or contact email provided.

We value responsiveness, independence, and a passion for delivering excellent customer experiences. If you are motivated, tech‑savvy, and eager to contribute to a growing team, we encourage you to apply.