Welcome to an exciting opportunity at Capaldi Hotel, a well‑established hospitality establishment located just 40 minutes from the heart of Marrakech. We are currently seeking a highly motivated and experienced Receptionist to become an integral part of our front‑office team. This role is pivotal in shaping the first impression guests receive and ensuring their stay is memorable from the moment they arrive until their departure.
Key responsibilities include welcoming guests with a friendly and professional demeanor, managing check‑in and check‑out procedures efficiently, and handling reservations through our booking system. You will also be responsible for answering phone calls, responding to emails, and providing accurate information about hotel services, local attractions, and transportation options. Your ability to manage multiple tasks simultaneously while maintaining a calm and organized environment will be essential.
In addition to front‑desk duties, you will play a vital role in processing payments, preparing daily financial reports, and ensuring all guest requests are addressed promptly. Your strong communication skills will enable you to resolve any issues that may arise, turning potential challenges into opportunities for exceptional customer service. You will also collaborate closely with housekeeping, maintenance, and other departments to coordinate guest needs and ensure a seamless operation.
The ideal candidate will possess a minimum of two years of experience in a similar hospitality role, with a preference for those who have worked in hotels. A strong command of English, both spoken and written, is mandatory, while proficiency in French is highly valued. You should be comfortable using Microsoft Office applications, particularly Word and Excel, to manage documentation and reports. A professional appearance and a customer‑oriented attitude are essential traits for success in this role.
We value independence and teamwork; therefore, you should be able to work autonomously while also contributing to a collaborative team environment. Your organizational skills will help you manage the flow of guests, handle inquiries, and maintain accurate records. We are looking for someone who can adapt to a fast‑paced environment and who is eager to contribute to the overall success of our hotel.
Capaldi Hotel offers a stable CDI contract, providing long‑term employment and opportunities for professional growth within the hospitality sector. The hotel’s location in Marrakech offers a vibrant cultural experience, and our team is committed to delivering exceptional service to guests from around the world. If you are passionate about hospitality, enjoy interacting with diverse guests, and thrive in a dynamic environment, we encourage you to apply for this rewarding position.
Our selection process includes a review of your application, a preliminary phone interview, and an in‑person interview with the front‑office manager. We will assess your experience, language proficiency, and customer service skills to determine your fit for the role. Successful candidates will receive a formal offer outlining the terms of employment, salary, and benefits.
We are excited to welcome a new member to our team who shares our commitment to excellence and hospitality. Join us in creating memorable experiences for our guests and contributing to the success of Capaldi Hotel in Marrakech.
