Glovo is a leading global on‑demand delivery platform that connects customers with local merchants and services through a seamless mobile application. Operating in Rabat, Morocco, the company has rapidly expanded its presence across North Africa, offering a range of services from food delivery to general e‑commerce logistics. The Junior Account Manager position is integral to Glovo’s growth strategy, ensuring that partner relationships are nurtured, performance metrics are tracked, and business opportunities are maximized.
As a Junior Account Manager, you will be the primary point of contact for a portfolio of partner merchants and service providers. Your responsibilities will include managing day‑to‑day communications, addressing partner inquiries, and ensuring that contractual obligations are met. You will work closely with the sales and marketing teams to align partnership strategies with broader company objectives, contributing to the development of joint promotional campaigns and revenue‑generating initiatives.
Strategic negotiation is a core component of this role. You will be expected to negotiate terms and conditions with partners, balancing the interests of Glovo with those of the merchants. This involves preparing negotiation briefs, identifying key leverage points, and crafting mutually beneficial agreements that support both short‑term performance targets and long‑term partnership sustainability.
Data analysis and reporting are essential to inform decision‑making. You will collect, process, and analyze performance data related to partner activities, such as order volumes, revenue contributions, and customer satisfaction metrics. By creating clear, actionable reports, you will provide insights to senior stakeholders, enabling them to adjust strategies, allocate resources effectively, and identify growth opportunities.
Business planning and operational excellence are critical to ensuring that partner relationships translate into measurable business outcomes. You will collaborate with cross‑functional teams—including logistics, product, and customer support—to develop comprehensive business plans that outline objectives, key performance indicators, and action plans. Your focus on operational excellence will involve streamlining processes, reducing friction points, and implementing best practices that enhance partner satisfaction and operational efficiency.
Effective communication is paramount in this role. You will be required to articulate complex ideas clearly and persuasively to partners, internal teams, and senior leadership. Your bilingual proficiency in English and French will enable you to navigate diverse stakeholder groups, ensuring that communication is culturally appropriate and contextually relevant.
Stakeholder influence extends beyond direct partners. You will engage with internal stakeholders such as product managers, marketing strategists, and executive leadership to align partnership initiatives with corporate goals. By building strong relationships across departments, you will foster a collaborative environment that supports innovation and continuous improvement.
Team collaboration is a cornerstone of Glovo’s culture. As a Junior Account Manager, you will work closely with colleagues in sales, marketing, and operations to coordinate joint initiatives, share insights, and troubleshoot challenges. Your ability to collaborate effectively will contribute to a cohesive team dynamic and drive collective success.
In addition to the core responsibilities, you will be involved in the continuous improvement of partner onboarding processes. By identifying bottlenecks and proposing enhancements, you will help streamline the integration of new merchants, reducing time‑to‑market and improving overall partner experience.
Glovo’s rapid growth trajectory demands a proactive mindset. You will be expected to stay abreast of industry trends, competitor activities, and emerging technologies that could impact partner relationships and operational efficiency. Your insights will inform strategic decisions, ensuring that Glovo remains at the forefront of the e‑commerce and delivery landscape.
Professional development is a key focus for Glovo. As a Junior Account Manager, you will have access to mentorship programs, training workshops, and cross‑departmental projects that will accelerate your career growth. The role offers a clear pathway to senior account management positions, with opportunities to take on larger portfolios and lead strategic initiatives.
Glovo’s commitment to customer satisfaction extends to its partners. You will play a pivotal role in ensuring that partner expectations are met, that service levels are maintained, and that any issues are resolved promptly. By fostering a culture of accountability and continuous improvement, you will contribute to Glovo’s reputation as a reliable and innovative partner in the Moroccan market.
In summary, the Junior Account Manager role at Glovo in Rabat is a multifaceted position that blends relationship management, strategic negotiation, data analysis, and cross‑functional collaboration. It offers a dynamic environment where you can develop your skills, contribute to business growth, and advance your career within a leading global delivery platform.
