Mid-Level Desktop Support Technician

About the Position

Join a leading player in the IT & Telecom sector as a Desktop Support Technician. In this role, you will be at the heart of our technological operations, ensuring that our end-users benefit from seamless, high-performance workplace technology and reliable hardware support.

Main Responsibilities

• Provide high-quality onsite and remote technical support for PCs, laptops, mobile devices, and peripherals.
• Manage and troubleshoot standard operating systems and essential business applications.
• Resolve technical incidents and fulfill service requests following established ITIL-based procedures.
• Apply intermediate-level expertise to diagnose and solve complex technical issues independently.
• Collaborate with cross-functional teams for advanced troubleshooting and escalated support needs.
• Participate in small to medium-scale IT infrastructure projects and process improvement initiatives.
• Maintain rigorous documentation of all technical issues, activities, and resolutions.
• Manage device disposal processes in strict compliance with company policy and security requirements.

Candidate Profile

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of proven experience in a technical support or desktop support environment.
• Strong analytical skills with the ability to exercise sound judgment in non-standard situations.
• Excellent client-facing communication skills, both verbal and written.
• Ability to work autonomously while maintaining high standards of professional service.

Required Skills

• Advanced troubleshooting of Windows/macOS and mobile OS.
• Proficiency in business productivity suites (Microsoft 365, Google Workspace).
• Hardware maintenance (Laptops, Desktops, Peripherals).
• Incident Management and Service Request fulfillment.
• Strong interpersonal and customer service skills.