Receptionist / Patient Care Coordinator – Bilingual French/English (Optometry)

About the role

We are seeking a bilingual (French/English) Virtual Receptionist / Patient Care Coordinator to support an optometry clinic remotely. The role involves handling patient communications, scheduling, and administrative tasks while using the clinic’s EMR and communication platforms.

Key responsibilities

• Conduct appointment recall campaigns via phone and text to confirm upcoming visits.
• Answer incoming patient calls, respond to inquiries, and provide friendly support.
• Schedule, reschedule, and process appointment cancellations in the clinic’s system.
• Gather and document emergency intake information when required.
• Navigate the EMR to review patient records, account balances, and eyewear pickup status.
• Process contact lens orders and keep patients updated on order status.
• Perform additional administrative and patient‑support tasks as assigned.

Required profile

• Fully bilingual in French and English with excellent verbal and written communication.
• Previous experience in customer service, reception, call handling, or administrative support.
• Strong organizational skills, attention to detail, and ability to multitask.
• Comfortable learning and working with healthcare software platforms and EMR systems.
• Self‑motivated and able to work independently in a remote environment.

Required skills

• Experience with patient communication platforms such as Weave.
• Familiarity with electronic medical record systems, preferably Optosys.

What we offer

• Fully remote work based in Morocco.
• 30 hours per week on an Eastern Standard Time schedule.
• Hourly rate of $8–$9 based on experience.