Security Service Delivery Officer

About the role

The Security Service Delivery Officer will manage relationships between AXA entities and AXA Cyber Defense products, ensuring high‑quality service delivery, governance and reporting.

Key responsibilities

• Act as the main contact for Cyber Defense product delivery across AXA entities.
• Coordinate continuous service improvement and track product SLAs, escalating non‑compliance.
• Organise and lead governance meetings, present KPIs/SLA and handle stakeholder queries.
• Collaborate with product managers, vendors and operational teams to report performance and drive enhancements.
• Manage high‑impact service incidents and ensure end‑to‑end quality of service.

Required profile

• Minimum 4 years of experience with ITIL Service Management concepts and processes.
• Proven experience in a multinational shared‑services environment with extensive customer interaction.
• Strong task‑management, prioritisation and ability to work in a matrix structure.
• Fluent English communication skills.

Required skills

• ITIL incident, change, problem, service request and configuration management.
• Understanding of information/cyber security products and services.
• Experience with service lifecycle controls (design, pilot, acceptance) and project management.