Glovo, a leading global on‑demand delivery platform, is seeking a Senior Account Manager SMB to join its Casablanca team. This full‑time, on‑site position (OS) offers a competitive CDI contract and the opportunity to work within a dynamic, fast‑paced environment that serves a wide range of customers—from food delivery to pharmacy, supermarket, and general retail services.

Key Responsibilities:

• Develop and execute account strategies for small‑to‑medium businesses (SMBs), ensuring alignment with Glovo’s growth objectives.
• Build and nurture long‑term relationships with SMB partners, acting as the primary point of contact for all account‑related matters.
• Collaborate with marketing, operations, and product teams to tailor solutions that meet partner needs and drive revenue.
• Analyze performance metrics, identify opportunities for upselling and cross‑selling, and present actionable insights to senior leadership.
• Lead negotiations, contract renewals, and service level agreements, ensuring mutual value creation.

Qualifications:

• Minimum 3‑5 years of experience in account management, sales, or business development.
• Strong commercial acumen and a proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Project management experience, including the ability to coordinate cross‑functional initiatives.
• Problem‑solving mindset, data‑driven decision making, and proficiency in data analysis tools.
• Advanced Excel skills; familiarity with Salesforce is a plus.
• Native Arabic speaker with fluent English communication skills.

What We Offer:

• Competitive salary and benefits package (details to be discussed during interview).
• Professional growth opportunities within a rapidly expanding global brand.
• Collaborative culture that values innovation, diversity, and continuous learning.
• Structured onboarding and mentorship programs to accelerate success.

To apply, please submit your résumé through the Jobzyn platform. The selection process includes an initial screening, a structured interview, and a final assessment with the hiring manager. Successful candidates will be invited to discuss compensation, benefits, and next steps.

Glovo is a private, fast‑growing startup operating in the e‑commerce, logistics, and food‑delivery sectors. The company’s mission is to connect people with the products they need, delivered quickly and reliably across cities worldwide.