Position Overview

The Senior Account Manager – SMB will serve as the primary liaison between Glovo and its SMB partner network in Casablanca. This full‑time, on‑site role (OS) requires a proactive, data‑driven professional who can manage high‑performance accounts, develop business strategies, and drive revenue growth.

Key Responsibilities

• Build and maintain strong relationships with SMB partners, ensuring their success on the Glovo platform.
• Lead high‑performance account management initiatives, setting clear KPIs and monitoring performance.
• Collaborate with Sales, Marketing, and Product teams to align partner strategies with company objectives.
• Analyze partner data to identify growth opportunities and optimize marketing campaigns.
• Develop and execute account plans, including upsell and cross‑sell strategies.
• Provide regular performance reports to senior leadership.

Qualifications

• 3–5 years of experience in high‑performance account management or business consultancy.
• Strong background in FMCG, food‑hospitality, or on‑demand delivery industries.
• Academic background in Business Administration, Marketing, or Industrial Engineering (BAC +5).
• Native Arabic speaker with fluent English communication skills.
• Proven commercial skills, excellent communication, and interpersonal abilities.
• Experience in project management, data‑driven decision making, and analytical approaches.
• Proficiency in Excel; familiarity with Salesforce is a plus.

Company Profile

Glovo is a leading e‑commerce and delivery platform operating across Morocco, offering services in food delivery, pharmacy, supermarket, and general e‑commerce. The company focuses on rapid, on‑demand delivery solutions for a wide range of products.

Employment Details

• Contract Type: CDI (permanent).
• Work Location: Casablanca, Morocco.
• Working Type: On‑site (OS).

Application Process

Interested candidates should submit their application through the Jobzyn portal. The role follows a structured interview process, including initial screening, technical assessment, and final interviews with senior leadership.

Glovo values diversity, innovation, and a customer‑centric approach. The Senior Account Manager – SMB will play a pivotal role in scaling the SMB partner ecosystem and driving business growth.