Glovo, a leading private e‑commerce and on‑site delivery platform headquartered in Casablanca, is seeking a Senior Account Manager SMB to spearhead client acquisition and retention for small‑to‑medium businesses (SMBs). The successful candidate will manage a portfolio of SMB clients across various verticals, including food, pharmacy, supermarket, and general retail, ensuring seamless integration of Glovo’s on‑demand delivery services into their operations.

Key responsibilities include:

• Developing and executing account strategies that align with client objectives and Glovo’s growth targets.
• Identifying new business opportunities within existing accounts and cultivating long‑term partnerships.
• Collaborating with product, marketing, and operations teams to tailor solutions that meet client demands.
• Monitoring performance metrics, providing actionable insights, and driving continuous improvement.
• Representing Glovo at industry events, conferences, and client meetings to enhance brand visibility.

The role demands a proactive, data‑driven mindset, with proficiency in Excel for reporting and Salesforce for CRM management. Candidates should possess a Master’s degree (BAC +5) in Business Administration, Marketing, or a related field, and demonstrate native Arabic and fluent English communication skills. The position is full‑time (CDI) and requires on‑site presence in Casablanca, offering a dynamic work environment within a fast‑paced startup culture.

Applicants will undergo a structured recruitment process, including a client‑centric interview, a case study on account expansion, and a final assessment with senior leadership. Successful candidates will join a diverse team committed to redefining the delivery experience across Morocco and beyond.