Telus Digital, a leading digital solutions provider, is expanding its customer support operations in Casablanca and seeks a dedicated bilingual customer service agent. The successful candidate will be responsible for delivering high‑quality assistance to customers in both French and English, addressing inquiries, troubleshooting product issues, and providing accurate information about services and promotions. The role requires excellent written and verbal communication skills in both languages, a proactive approach to problem solving, and the ability to collaborate with cross‑functional teams such as sales, technical support, and quality assurance.

Key responsibilities include:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnosing and resolving product or service issues, escalating when necessary.
• Maintaining accurate records of customer interactions in the CRM system.
• Providing feedback on product improvements and customer experience enhancements.
• Participating in training sessions to stay updated on product knowledge and service protocols.

Qualifications:

• Bilingual proficiency in French and English (both written and spoken).
• Excellent communication skills and a customer‑centric mindset.
• Previous customer service experience is preferred but not mandatory.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Strong organizational skills and attention to detail.

Benefits and perks include a competitive salary package with fixed base pay plus attractive bonuses, flexible working hours with rotating shifts (44 hours per week), a supportive team environment, and opportunities for career growth within Telus Digital. The position is based in Casablanca, Morocco, and offers a dynamic workplace culture that values innovation, collaboration, and continuous learning.

To apply, please submit your resume and cover letter through the Telus Digital career portal. We look forward to welcoming a passionate and dedicated professional to our team.