Bell Captain – Guest Services Leader

About the role

Join the Hotels team and brighten guests’ days as a Bell Captain. You will lead the bell and valet staff, manage daily bell desk operations, and ensure every guest arrival, departure, and transportation request is handled smoothly and memorably.

Key responsibilities

• Welcome and assist guests by greeting, escorting, transporting luggage, and introducing them to rooms and amenities.
• Organize, store, and retrieve guest luggage following hotel standards.
• Oversee scheduling, provide training and coaching, and foster a high‑performing team.
• Keep the team informed about hotel offerings, services, and local attractions.
• Maintain bell carts, communication devices, and related equipment in good working order.

Required profile

• Previous supervisory or team‑lead experience in guest services, bell desk, or concierge operations.
• Strong leadership and ability to train and motivate staff.
• Excellent communication and guest‑focused interpersonal skills.
• Capability to manage high guest volumes, special requests, and challenging situations with professionalism.
• Proficiency in English; additional languages are a plus.
• Flexibility to work nights, weekends, and holidays.

Required skills

• Hotel property management systems (PMS)
• Transportation coordination