Bell Captain

About the role

As a Bell Captain you will lead the bell and valet teams, ensuring every guest arrival and departure is handled with warmth and efficiency. You will be the face of hospitality, creating memorable experiences while overseeing daily operations of the bell desk.

Key responsibilities

• Greet, escort, and assist guests, handling luggage and guiding them to rooms and amenities.
• Organise, store, and retrieve guest luggage in line with hotel standards.
• Supervise scheduling, training and coaching of bell and valet staff to maintain a high‑performing team.
• Provide regular updates on hotel services, local attractions and promotions to keep the team informed.
• Maintain bell carts, communication devices and related equipment in good working order.

Required profile

• Previous supervisory experience in guest services, bell desk or concierge operations.
• Strong leadership, communication and interpersonal skills with a guest‑focused attitude.
• Ability to manage high guest volumes, special requests and challenging situations professionally.
• Flexibility to work nights, weekends and holidays.
• Fluency in English; additional languages are a plus.

Required skills

• Knowledge of hotel property management systems (PMS) and transportation coordination.

What we offer

• Opportunity to work for a globally recognised hospitality brand.
• Dynamic, award‑winning workplace culture focused on teamwork and leadership.