Bilingual Customer Service Representative

About the role

As a Bilingual Customer Service Representative at TELUS Digital, you will be the first point of contact for customers across Canada, providing support in both English and French. You will handle inquiries, resolve issues, and ensure a high level of satisfaction through intuitive digital experiences.

Key responsibilities

• Respond to customer inquiries via phone, chat, or email in English and French.
• Provide accurate information about TELUS products, services, billing, and technical support.
• Troubleshoot and resolve customer issues with empathy and efficiency.
• Document interactions and escalate complex cases when necessary.
• Collaborate with internal teams to continuously improve the customer experience.

Required profile

• Bilingual fluency in English and French (spoken and written).
• Previous customer service or call‑center experience preferred.
• Strong communication and interpersonal abilities.
• Ability to multitask and stay organized in a fast‑paced environment.
• Customer‑first mindset with a passion for helping others.

Required skills

What we offer

• Dynamic, inclusive, and supportive remote work environment.
• Competitive salary with performance‑based incentives.
• Comprehensive health benefits.
• Ongoing training, learning, and development opportunities.
• Career growth within one of Canada’s top digital employers.