Customer Quality Engineer

About the role

We are looking for a Customer Quality Engineer to manage complaints and escalations from automotive customers. The role ensures timely resolution of issues, drives corrective actions and supports continuous improvement across production and administration teams.

Key responsibilities

• Coordinate complaint analysis with multiple departments and ensure efficient processing.
• Communicate complaint status to administration and production teams.
• Gather all relevant data to resolve customer issues promptly.
• Monitor implementation and effectiveness of corrective and preventive actions.
• Manage sorting activities related to quality documentation.

Required profile

• Bachelor’s degree plus 5 years of engineering studies (BAC+5) or equivalent engineering diploma.
• Minimum 1 year experience in the automotive industry.
• Strong autonomy, time‑management and leadership abilities.
• Excellent written and spoken English.

Required skills

• Knowledge of quality standards such as IATF 16949, VDA, CSR.
• Familiarity with quality core tools and problem‑solving methodologies (8D, 5 Why).
• Proficiency in SAP and customer portals.