Customer Service Associate

About the role

Hytech is seeking a Customer Service Associate to join its global support team. You will be the first point of contact for clients, handling inquiries through live chat, phone, and email while representing a leading consulting firm in the fintech and financial services sector.

Key responsibilities

• Provide front‑line assistance via live chat, telephone, and email.
• Answer product, platform, and promotion queries and resolve client issues.
• Handle customer feedback and complaints professionally.
• Record and update customer data and related information as needed.
• Support departmental documentation and translate customer announcement notices.

Required profile

• Tertiary education (diploma or higher); fresh graduates are welcome.
• Willingness to work shift patterns, including weekends when required.
• Fluent written and verbal English and Arabic; proficiency in French, Spanish, or Italian is mandatory.
• Effective communication and analytical problem‑solving abilities.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Competitive remuneration (base salary plus performance‑based bonus).
• Young, passionate, and friendly work environment.
• Opportunities for regional exposure and career development.
• Team‑building activities.