Dutch-Speaking Customer Support Advisor

About the role

We are looking for Dutch-speaking Advisors to join the Orange customer support project in Rabat. The role involves assisting customers via voice and email, providing technical support, resolving issues, and promoting relevant products and services.

Key responsibilities

• Handle customer inquiries via voice and email.
• Provide technical support and troubleshoot customer issues.
• Handle complaints professionally and efficiently.
• Identify customer needs and recommend relevant products and services.
• Support sales activities and achieve performance targets.
• Maintain accurate customer records and follow company procedures.

Required profile

• Dutch: C1 or strong B2 level.
• English: Preferred.
• Previous customer service, call center, technical support, or sales experience is an advantage.
• Strong communication and problem‑solving skills.
• Customer‑focused and professional attitude.
• Ability to work in a fast‑paced environment.

What we offer

• Performance Bonus: Up to 1,600 MAD.
• Additional Sales Bonus.
• Meal Allowance: €60/month.
• Health insurance.
• Employee transportation in Rabat, Salé, and Temara after training, subject to routes and schedules.
• Mileage reimbursement of up to €300 after 6 months of continuous service.