Guest Experience Agent

About the role

Join the Four Seasons Hotel Rabat Kasr Al Bahr team as a Guest Experience Agent, where you will be the first point of contact for guests and play a pivotal role in delivering the brand’s signature luxury service. You will work in a vibrant, garden‑surrounded resort that overlooks the Atlantic Ocean, ensuring every guest feels welcomed and valued from arrival to departure.

Key responsibilities

• Provide a warm, personalized welcome and farewell, managing smooth and efficient check‑in and check‑out processes.
• Anticipate guest needs, handle requests promptly, and resolve concerns with proactive follow‑up.
• Maintain accurate guest profiles, preferences, and interaction records, ensuring meticulous administrative support.
• Prepare personalized welcome cards and special communications to enhance guest recognition.
• Coordinate with all hotel departments to fulfill guest requests and ensure seamless service delivery.

Required profile

• Enthusiastic and service‑focused individual with a passion for hospitality.
• Strong attention to detail and ability to manage guest information accurately.
• Excellent interpersonal skills and a proactive approach to problem‑solving.
• Ability to work collaboratively with diverse teams in a fast‑paced environment.

Required skills