Receptionist – Front Desk & Guest Services

About the role

The Human Resources & Administration department is seeking a Receptionist to manage the front desk and provide comprehensive administrative support. As the first point of contact for guests and callers, you will ensure a welcoming atmosphere while handling a variety of clerical tasks.

Key responsibilities

• Manage daily front‑desk operations, answer phones, and greet visitors.
• Handle reservation requests for the conference centre, check room availability, and communicate responses.
• Prepare magnetic room cards, coordinate room cleaning and heating with relevant staff.
• Send participant lists to security and ensure all room assignments match client specifications.
• Generate vouchers, housing invoices, meal invoices, and study‑room invoices.
• Address last‑minute changes, resolve guest issues promptly, and maintain smooth operations during shifts.

Required profile

• Bac+2 or equivalent qualification.
• Strong telephone answering and verbal communication skills.
• Pleasant personality with a customer‑service orientation.
• Ability to manage emergencies, multitask, and work under pressure.
• Reliability and consistent performance.

Required skills