Support Engineer (MEA Region)

About the role

The Support Engineer provides day‑to‑day IT support for employees across the MEA region, acting as the primary point of contact for technical issues, service requests, and equipment management. Working within the MEA Information Systems team, the role ensures reliable access to Microsoft technologies, end‑user devices, and IT service management processes.

Key responsibilities

• Handle IT support requests and incidents.
• Process service and resource requests.
• Manage IT inventory and stock.
• Monitor and maintain IT equipment assets.
• Manage monthly backup security processes.
• Perform daily operational monitoring (batch tasks).
• Manage onboarding and offboarding activities.

Required profile

• Minimum 3 years of experience in a similar IT support environment.
• Strong attention to detail and compliance with processes.
• Excellent interpersonal and customer‑service orientation.
• Adaptability, curiosity and a commitment to continuous learning.
• Ability to maintain confidentiality.
• Strong proficiency in French and English, both written and spoken.

Required skills

• Windows 10 / Windows 11.
• Microsoft 365 (O365).
• Microsoft Teams.
• ServiceNow (experience is a plus).