Tech Support Admin

About the role

ETAP is seeking a Tech Support Admin to provide administrative and customer‑support services for its technical support teams. The role combines document management, coordination, and compliance tasks to ensure smooth operations across the department.

Key responsibilities

• Create, review, and format documents and presentations for internal and external use.
• Prepare and distribute departmental correspondence, reports, memos, and project updates after approval.
• Assist with auditing, compliance checks, and order processing activities.
• Organize and maintain both physical and electronic filing systems.
• Gather, review, and consolidate documents from other departments.
• Schedule meetings, manage calendars, and coordinate logistics as requested.
• Communicate professionally with coworkers, management, and customers via phone and email.
• Support technical support customer accounts and help publish technical documentation.
• Adhere to all safety regulations, company policies, and procedural guidelines.
• Perform other related duties as assigned.

Required profile

• Minimum 3 years of relevant administrative or support experience.
• Excellent organizational, time‑management, and attention‑to‑detail abilities.
• Strong interpersonal skills for handling confidential situations.
• Analytical mindset to gather data, generate reports, and solve administrative problems.
• Ability to multitask and work effectively in a diverse team environment.
• Valid driver’s license.
• Bachelor’s degree is a plus.

Required skills

• SharePoint or equivalent collaboration platform (plus).
• Advanced proficiency with Microsoft Office: Word, Excel, PowerPoint, Access, Outlook.
• Adobe Acrobat or similar PDF tools.

What we offer

• Opportunity to work with innovative electrical engineering software solutions.
• Collaborative environment focused on sustainability and digital transformation.
• Professional development within a global leader in energy‑transition technology.