Technical Support Analyst – Cybersecurity Solutions
Newfund · Préfecture de Rabat
وصف الوظيفة
About the role
We are looking for a highly motivated Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to our clients and ensuring that their technical issues are resolved in a timely and efficient manner.
Key responsibilities
- Respond to client inquiries and provide technical support via email, phone, and remote assistance tools.
- Analyze and troubleshoot technical issues related to our cybersecurity solutions and escalate complex issues to higher‑level support teams when necessary.
- Work with clients to resolve technical issues related to software, hardware, and network connectivity.
- Manage and maintain client service requests, ensuring that issues are resolved in a timely and efficient manner.
- Document all client interactions and resolutions in our ticketing system.
- Provide ongoing training and education to clients on our cybersecurity solutions.
- Continuously evaluate and improve the effectiveness of our technical support processes.
Required profile
- Strong analytical and problem‑solving skills.
- Excellent communication and customer service skills.
- Experience troubleshooting software, hardware, and network connectivity issues.
- Familiarity with cybersecurity solutions and best practices (a plus).
- Experience with ticketing systems and CRM software (a plus).
Required skills
- Ticketing systems
- CRM software
Questions fréquentes
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الرواتب والأدلة وعمليات البحث في المغرب.
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Newfund
Préfecture de Rabat
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