Technical Support Engineer – Italian Market

About the role

Dell Technologies is looking for a Technical Support Engineer focused on the Italian market. You will join the Enterprise Technical Support team in Casablanca, providing remote diagnostic assistance, troubleshooting, and guidance to customers using Dell hardware and software solutions.

Key responsibilities

• Resolve customer‑reported issues while collaborating with multi‑functional teams.
• Provide feedback to Engineering to improve product quality and reliability.
• Determine priority levels, negotiate expectations, and communicate status to customers.
• Document incidents accurately and ensure timely, respectful communication.
• Drive operational excellence through quality closures and proper escalation.

Required profile

• Excellent communication skills in Italian and English.
• Strong problem‑solving and troubleshooting abilities using operational and diagnostic procedures.
• Solid knowledge of server and storage hardware technologies.
• Good understanding of networking fundamentals (WAN/LAN, DNS, DHCP, firewall solutions, load balancing).
• Familiarity with current server operating systems such as Windows and Linux.
• Bachelor’s degree or equivalent.

Required skills

• Server and storage hardware.
• Networking fundamentals (WAN, LAN, DNS, DHCP, firewalls, load balancing).
• Windows Server operating system.
• Linux operating system.