Anglophone Customer Service Advisor for High-End UK Brand

About the role

We are looking for English‑speaking Customer Service Advisors to join a high‑end retail brand operating in the United Kingdom. Based in our Fes call‑center, you will handle inbound and outbound interactions by phone and email, ensuring an exceptional experience for every customer.

Key responsibilities

• Answer customer inquiries via phone and email, providing accurate information about products and services.
• Resolve issues promptly while maintaining the brand’s premium image.
• Promote the brand and its values during each interaction.
• Document communications in the company’s CRM system.

Required profile

• Excellent command of English (spoken and written).
• Strong focus on customer satisfaction.
• Willingness to work full‑time on‑site.
• Previous experience in customer service or sales, preferably in a call‑center environment (a plus).
• Bachelor’s degree in English Studies or related field (a plus).

Required skills

What we offer

• Permanent contract (CDI).
• Social security and private health insurance.
• Transportation allowance.
• Certified training program.
• Language and performance bonuses.
• Inclusive workplace open to candidates with reduced mobility.