Bilingual Customer Service Representative

About the role

Join TELUS Digital’s fast‑growing team as a Bilingual Customer Service Representative. You will be the first point of contact for customers across Canada, providing support in both English and French through phone, chat, and email.

Key responsibilities

• Respond to customer inquiries in English and French via multiple channels.
• Provide accurate information on TELUS products, services, billing, and technical issues.
• Troubleshoot and resolve problems with empathy and efficiency.
• Document interactions and escalate complex cases when needed.
• Collaborate with internal teams to continuously improve the customer experience.

Required profile

• Bilingual fluency in English and French (spoken and written) – mandatory.
• Previous experience in customer service or a call‑center environment preferred.
• Strong communication and interpersonal abilities.
• Ability to multitask and stay organized in a fast‑paced setting.
• Customer‑first mindset with a passion for helping others.

Required skills

What we offer

• Dynamic, inclusive, and fully remote work environment.
• Competitive salary with performance‑based incentives.
• Comprehensive health benefits.
• Ongoing training, learning, and development opportunities.
• Career growth within one of Canada’s leading digital employers.