Bilingual (French-English) Travel Associate

About the role

We are seeking a bilingual (French‑English) Travel Associate to provide high‑touch, after‑hours support to travelers facing urgent itinerary changes, billing questions, and complex booking updates. Working remotely, you will be the calm, resourceful expert who ensures clients stay on track during critical moments.

Key responsibilities

• Respond promptly to inbound client requests via phone, email, text, or chat.
• Provide same‑day itinerary confirmations and accurate travel documentation.
• Research solutions and make decisions that balance client needs with business requirements.
• Handle urgent or complex booking requests and coordinate travel services.
• Make outbound calls to hotel partners to confirm reservations and billing.
• Document client issues for follow‑up and future reference.
• Support additional projects and assignments as needed.

Required profile

• Full fluency in English and French (verbal and written).
• 3+ years experience as a Travel Agent or Travel Manager.
• 2+ years hands‑on experience with Sabre GDS.
• Strong problem‑solving mindset with a customer‑first attitude.
• Excellent interpersonal and written communication skills.
• Outstanding time‑management and ability to handle multiple tasks.
• Flexible availability for weekends, evenings, overnights, and holidays.

Required skills

• Sabre GDS
• Microsoft Excel
• Microsoft Word

What we offer

• Permanent work‑from‑home arrangement.
• Immediate hiring process.
• Health insurance for eligible locations.
• Independent contractor (freelance) status.