Bilingual Tour Guide – Spanish & English

About the role

OceanAir Travels seeks a bilingual Tour Guide fluent in Spanish and English to lead memorable tours across Morocco. The role involves delivering engaging commentary, ensuring guest safety and satisfaction, and representing the company’s high service standards.

Key responsibilities

• Lead and manage guided tours for individuals and groups across various Moroccan destinations.
• Welcome guests, explain itineraries, attractions, local customs and cultural experiences.
• Provide clear, entertaining commentary in both Spanish and English.
• Ensure guest safety, comfort and overall satisfaction throughout the tour.
• Coordinate with drivers, hotels, restaurants and operational teams for seamless tour execution.
• Address guest inquiries, requests and resolve any issues that arise.
• Monitor schedules and adhere to planned itineraries.
• Handle unexpected situations professionally and maintain a positive company image.
• Collect guest feedback and report observations to management.

Required profile

• Minimum 2 years experience as a Tour Guide, Tour Leader or in a tourism‑related role.
• Fluency in Spanish and English; additional languages are a plus.
• Strong knowledge of Moroccan history, culture, geography and tourist attractions.
• Excellent communication, presentation and storytelling abilities.
• Customer‑service orientation and interpersonal skills.
• Ability to manage groups of varying sizes and nationalities.
• Problem‑solving, organizational skills and professional appearance.
• Willingness to work flexible schedules, including weekends and public holidays.
• Tour Guide certification or related qualifications preferred.

Required skills