Butler Manager – Luxury Hospitality

About the role

The Butler Manager leads the Butler team in delivering premium, personalized service to guests in a luxury hospitality setting. This role oversees all aspects of butler service, from guest requests to suite inspections, ensuring standards of excellence are consistently met.

Key responsibilities

• Ensure delivery of exceptional butler services to guests and timely fulfillment of all orders, requests, and enquiries.
• Conduct embarkation inspections of VIP suites and oversee in‑suite arrival procedures in line with brand standards.
• Lead, coach, train and develop the Butler team to achieve superior service performance.
• Mentor the Senior Butler and prepare them for future managerial responsibilities.
• Meet or exceed brand‑defined performance targets and KPIs for the Butler team.

Required profile

• Minimum two years of butler or guest‑facing experience in a luxury hotel, resort or cruise line environment.
• Professional Butler or luxury service certification (e.g., International Butler Academy) is an advantage.
• Previous shipboard experience highly preferred.
• Fluent English (verbal and written) with excellent communication skills.
• Additional language proficiency (French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese) is an asset.
• Strong interpersonal and leadership abilities to manage a culturally diverse workforce.

Required skills