Collections Manager (Responsable Recouvrement)

About the role

M Avenue Marrakech is hiring a full-time, on-site Responsable Recouvrement in Marrakesh to manage and optimise its collections process. The role works closely with the finance and sales teams to resolve disputes, prevent bad debt and improve cash flow.

Key responsibilities

• Monitor outstanding accounts and follow up with clients on overdue payments in a professional and respectful way
• Negotiate payment arrangements
• Analyze aging reports, prepare collection plans and forecasts, and document all interactions and agreements accurately
• Collaborate with finance and sales to resolve disputes and comply with internal policies and regulations

Required profile

• Previous experience in collections, credit control or finance, preferably in a commercial or real estate environment
• Fluency in French; working proficiency in English and/or Arabic is an advantage
• A relevant diploma or degree in finance, accounting, business administration or a related field is preferred

Required skills

• Credit control, collections management and follow-up of overdue accounts
• Analysis of financial data and aging reports, and preparation of collection forecasts
• Excellent communication and negotiation skills, with strong organization and time management
• Proficiency with office and financial software such as Excel and ERP or accounting systems
• Basic knowledge of accounting principles and debt recovery regulations