Conseiller Client – Allemand & Anglais – Agadir

About the role

Join Concentrix in Agadir as a Customer Service Advisor, where you will turn every interaction into a valuable opportunity. You will support customers in German and English through phone, email, and chat, ensuring their needs are met and their experience is exceptional.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat in German and English.
• Resolve issues and complaints promptly to maintain high satisfaction levels.
• Provide personalized solutions that foster loyalty and trust.
• Collect and share customer feedback to help improve services and processes.

Required profile

• Fluent written and spoken German and English.
• Excellent communication skills with a positive, proactive attitude.
• Organized, independent, and comfortable using digital tools.
• Curious about new technologies and motivated by challenges.

Required skills

What we offer

• Competitive salary with language, regularity, performance, and special bonuses.
• Comprehensive health insurance and pension plan after one year.
• Flexible working hours and the possibility to work remotely after training.
• Free gym access, transport assistance, and continuous professional development.