Customer Sales & Service Advisor (Dutch & English)

About the role

TUI is hiring a Customer Sales & Service Advisor in Casablanca, the main point of contact for customers throughout their booking journey. The role covers sales, rebooking and customer service, and fluency in both Dutch and English, spoken and written, is mandatory.

Key responsibilities

• Sell TUI products and services, spotting opportunities to cross-sell and up-sell while managing new bookings where required.
• Handle rebookings, amendments, cancellations and enquiries, working with service providers and through the reservation system.
• Investigate and resolve customer questions and complaints with a solution-focused approach.
• Manage payments, update customer records and handle booking documentation.
• Support direct customers as well as B2B and B2C stakeholders.

Required profile

• Fluent Dutch and English, spoken and written, with strong verbal and written communication skills.
• Excellent customer service skills focused on customer satisfaction.
• Problem-solving abilities and attention to detail.
• Able to juggle several customer contacts and tasks across different systems at once.
• Team player who complies with procedures and quality standards while keeping up with travel products.
• Flexible to work variable shifts, including evenings and weekends.

What we offer

• Attractive remuneration and discretionary bonus schemes.
• Health and well-being support.
• Flexible working with a dynamic environment.
• Access to the TUI Learning Hub and opportunities to work on global projects and teams.

The recruitment process includes an online assessment, language tests, a pre-recorded video interview and a final interview.