English‑Speaking Customer Service Representative (Oujda)

About the role

Join TradiePal’s professional customer service team in Oujda, handling inbound queries for UK‑based clients. You will receive full training before starting and work in an office environment on a shift‑based, full‑time schedule.

Key responsibilities

• Answer inbound customer calls and provide accurate information.
• Deliver a high‑quality customer experience in English.
• Follow established scripts and procedures while maintaining a professional telephone manner.
• Use provided equipment, including a laptop and headset, to manage interactions.
• Collaborate with team members to meet service targets.

Required profile

• Fluent written and spoken English (essential).
• Strong communication skills and a professional phone etiquette.
• At least 2 years of customer service experience.
• Reliable, punctual, and able to work well in a team.
• Based in Oujda or able to commute/relocate before starting.

Required skills

What we offer

• Competitive monthly salary of 3,800 – 3,900 MAD.
• All necessary equipment provided (laptop, headset, dedicated workspace).
• Supportive team environment with comprehensive onboarding training.
• Opportunities for growth within an early‑stage company.