French-Speaking Customer Support Specialist

About the role

We are looking for a fluent French and English speaker to join our remote-first team as a Customer Support Specialist. You will be the first point of contact for French‑speaking customers, providing assistance via voice, live chat, and email while upholding our standards of professionalism and care.

Key responsibilities

• Deliver high‑quality support in French and English through phone calls, live chat, and email.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear, empathetic communication.
• Collaborate with teammates to ensure consistent service quality.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and verbal communication in both French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal matters.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.