Key Account Manager

About the role

We are looking for a proactive Key Account Manager to develop, expand and manage a select portfolio of strategic customers. The role combines farming existing relationships with hunting new opportunities, using a structured Key Account Planning process to drive revenue across online and offline channels.

Key responsibilities

• Design and implement account management processes to achieve sales targets.
• Analyse customer demand, influence stakeholders and allocate resources to deliver services.
• Lead the account planning cycle, expand buying centers and identify new use cases.
• Provide product and service advice to the sales team and monitor market trends.
• Negotiate technical and commercial agreements at senior level and define service level agreements.
• Conduct profitability analyses (break‑even, contribution margin, linear programming, sensitivity analysis) to support business decisions.
• Develop and execute client loyalty strategies to secure future business.
• Collaborate with marketing and other functions to increase market penetration.

Required profile

• Proven experience in key account management or strategic sales.
• Strong analytical mindset with ability to interpret financial and non‑financial data.
• Excellent negotiation and relationship‑building skills with senior stakeholders.
• Ability to work autonomously and lead cross‑functional initiatives.

Required skills

• Profitability analysis (break‑even, contribution margin, linear programming, sensitivity analysis).