Key Account Manager

About the role

inyad is looking for a motivated Key Account Manager to drive satisfaction, growth, and retention of its merchant clients across the MENA region. The role directly influences profitability by ensuring merchants fully utilise inyad’s software and payment processing solutions.

Key responsibilities

• Oversee client onboarding, ensuring efficient product setup and service implementation tailored to each merchant’s needs.
• Develop and maintain strong relationships with merchants, understanding their business processes to provide suitable solutions.
• Promote user engagement and increase usage of payment processing solutions among clients.
• Design strategies to maximise customer lifetime value, encouraging renewals, upsells, and cross‑sells.
• Act as escalation point for customer issues, coordinating with internal teams for timely resolution.
• Monitor client satisfaction and gather feedback to drive service improvements.

Required profile

• Proven experience as a Key Account Manager or similar customer‑facing role.
• Experience as a Team Lead in a Call Center is a plus.
• Familiarity with payment processing services is a plus.
• Exceptional communication and relationship‑management skills.
• Strong problem‑solving capabilities and resilience.
• Ability to work with cross‑functional teams.
• High level of empathy and customer‑centricity.
• Bachelor’s degree in Business or a related field.