Network Service Manager

About the role

The Network Service Manager will lead the operational steering of the network service and serve as the primary interface with clients and DXC, ensuring performance, quality and strict adherence to service level agreements.

Key responsibilities

• Govern service delivery and maintain strong client relationships.
• Monitor SLA/KPI metrics and produce regular performance reports.
• Coordinate P1/P2 incidents, escalations and manage incident, problem and change processes.
• Track root‑cause analyses and implement corrective action plans.
• Develop and execute service improvement initiatives.
• Collaborate with technical teams and external suppliers to ensure seamless service execution.

Required profile

• Minimum Bac+2 (or equivalent) education.
• At least 3 years of experience in managed network services or similar roles.
• Professional proficiency in English (advanced level).
• ITIL Foundation certification preferred; ITIL Managing Professional a plus.

Required skills

• Managed Network Services expertise.
• ITIL / Service Management knowledge.
• SLA and KPI management.
• Incident, Problem and Change Management.
• Reporting, governance and vendor management.