Receptionist – Guest Services

About the role

The Park Hyatt Marrakech is seeking a professional Receptionist to manage the full guest journey, from reservation through check‑out, while continuously enhancing guest satisfaction and supporting the hotel's occupancy goals.

Key responsibilities

• Provide exceptional service to improve overall customer satisfaction.
• Maintain the reservation schedule and coordinate guest arrivals and departures.
• Handle both in‑person and telephone reception duties.
• Perform daily accounting tasks, including collections, registration, and reservation control.
• Assign rooms and ensure accurate room allocation.
• Collaborate with all hotel departments such as breakfast, housekeeping, maintenance, and management.
• Apply reception procedures, including credit‑card verification, dispute handling, and adherence to pricing and commercial policies.

Required profile

• Strong orientation toward guest service and satisfaction.
• Ability to manage reservations and coordinate with multiple hotel departments.
• Attention to detail in handling financial transactions and documentation.
• Professional communication skills for both face‑to‑face and telephone interactions.

Required skills

• Credit‑card verification procedures.
• Basic accounting and reservation management.