Remote French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, supportive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, product, or order issues.
• Maintain accurate records of each interaction in the support system.
• Share customer feedback to help improve products and internal processes.
• Collaborate with teammates and other departments to ensure seamless service.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Strong communication skills and the ability to stay calm under pressure.
• Experience with bilingual support is a plus.

Required skills

• Familiarity with Gorgias, Zendesk, Shopify or similar help‑desk tools.
• Basic knowledge of e‑commerce platforms and CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑focused team culture.