Senior Contract Performance Manager (Remote)

About the role

The Senior Contract Performance Manager is accountable for functional, business and company objectives, integrating and developing processes that meet business needs and taking part in long-term planning. The role covers profitability and customer satisfaction for assigned contracts and customer obligations, and involves coaching and leading a team of CPMs. It is a fully remote position.

Key responsibilities

• Plan and coordinate on-site activities for larger projects to fulfill customer orders within financial and commercial parameters
• Own P&L responsibility (orders, sales, margin, cash) and contract management and fulfillment, including payment terms, obligations, responsibilities, liquidated damages and bonus structures
• Administer assigned proposals and contracts, including customer interface, negotiations, preparation and interpretation
• Manage service agreements, fixed-price and time-and-material programs, and act as single point of contact for assigned customers
• Maintain CSA-related documentation (e.g. insurance certificates)
• Develop outage scope, communicate it to the field office, obtain schedules and JCE, set policy 6 targets, plan repair scope and requests for repair quotes, and address order and repair issues
• Own the customer portfolio P&L, growth, KPI metrics, customer strategy and technical support
• Lead outage resolution, place Service Now cases, share technical documents with the customer, and oversee warranty and commercial considerations
• Organize pre-outage, post-outage and milestone meetings, support CM&U implementation, and respond to technical inquiries
• Travel to customer sites, and provide quality and EHS oversight on work at those sites

Required profile

• Bachelor's degree in a related field
• Minimum 7 years of experience in technical and/or field services, operations or sales
• Proven knowledge of power plant field services and customer-facing contract work
• Experience leading large teams
• Experience with Moroccan customers and gas turbine and power plant background
• Fluency in English, Arabic and French

Required skills

• Leadership and direct report management
• Process change management and handling multiple priorities
• Customer service orientation and strong oral and written communication
• Ability to work under pressure in a fast-paced environment