Senior Service Development Manager – Tax & Customs Anti-Fraud

About the role

SGS is seeking a senior professional to lead the development and expansion of its anti‑fraud, customs modernization and revenue assurance services. The role sits at the intersection of government transformation, tax and customs administration, trade facilitation and technology‑enabled services, with a strong focus on emerging markets, especially in Africa.

Key responsibilities

• Identify emerging market opportunities and design innovative solutions that address government revenue and trade challenges.
• Build compelling business cases to support investment decisions for new products and services.
• Drive growth initiatives across existing and new international markets.
• Develop and commercialise services such as revenue assurance, customs valuation control, anti‑illicit‑trade initiatives, track‑and‑trace, tax‑stamp programmes, risk‑management intelligence and digital government platforms.
• Lead strategic business development efforts and support complex opportunities with governments and customs authorities.

Required profile

• Proven senior‑level experience in service development, business development or consulting for government, tax or customs organisations.
• Strong understanding of revenue assurance, customs modernization and anti‑fraud initiatives.
• Experience working in emerging markets, particularly in Africa, and managing cross‑regional stakeholder relationships.
• Ability to translate technical concepts into commercial value propositions.

Required skills

What we offer

• Opportunity to shape a global portfolio of high‑impact public‑sector services.
• Collaboration with senior leaders, government officials and technology partners.
• Exposure to a multinational environment with a strong focus on innovation.