Shift IT/OT Engineer

About the role

APM Terminals is seeking a Shift IT/OT Engineer to ensure the reliability of both information technology and operational technology systems supporting terminal operations. The role involves proactive monitoring, hands‑on maintenance, and rapid incident resolution across a wide range of hardware and software assets.

Key responsibilities

• Monitor the Terminal Technology Platform to anticipate and prevent incidents.
• Provide hands‑on support, maintenance, and incident resolution for local IT infrastructure (datacenter racks, cabling, network, server equipment).
• Support OT infrastructure including Access Control, CCTV/OCR, radio equipment, VMTs, asset subsystems, and backbone network.
• Install and replace end‑user and IT/OT hardware devices.
• Collaborate with the regional IT service delivery team for incident and change management.
• Participate in regional Change Advisory Board (CAB) meetings and ensure compliance with change and incident processes.
• Deliver end‑user support according to agreed service level agreements.
• Contribute to local IT initiatives and the implementation of new technologies.

Required profile

• Proven experience as an IT/OT Engineer following industry‑standard ITSM practices.
• Excellent communication skills to translate technical concepts for users.
• Strong problem‑solving ability and capacity to troubleshoot complex technical issues.
• Hands‑on experience with both IT and OT hardware devices.
• Familiarity with terminal operational constraints and local regulatory requirements.
• Ability to work effectively in a fast‑paced, dynamic environment.

Required skills

• ITSM (incident and change management)
• Datacenter rack and cabling maintenance
• Network and server equipment support
• Access Control systems
• CCTV/OCR equipment
• Radio communication equipment
• Vehicle Monitoring Tools (VMT)
• Asset management subsystems
• Backbone network infrastructure
• Hardware installation and replacement
• End‑user software knowledge