Tech Support Admin

About the role

The Tech Support Admin provides essential administrative and customer‑support services for ETAP's electrical engineering software solutions. You will ensure smooth document handling, coordinate internal processes, and assist technical support teams in delivering high‑quality service to clients.

Key responsibilities

• Create, review, and format documents and presentations for internal and external use.
• Prepare and distribute departmental correspondence, reports, memos, and project updates after approval.
• Assist with auditing, compliance checks, and order processing activities.
• Organize and maintain both physical and electronic filing systems.
• Gather, review, and consolidate documents from various departments.
• Schedule meetings, manage calendars, and coordinate logistics as needed.
• Communicate professionally with coworkers, management, and customers via phone and email.
• Support technical support customer accounts and help publish technical documentation.
• Adhere to all safety regulations, company policies, and procedural guidelines.
• Perform other related duties as assigned.

Required profile

• Minimum 3 years of relevant administrative or support experience.
• Bachelor’s degree or equivalent education.
• Valid driver’s license.
• Strong organizational, time‑management, and attention‑to‑detail abilities.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work effectively in a diverse team environment.

Required skills

• SharePoint or a comparable collaboration platform (preferred).
• Advanced proficiency with Microsoft Office: Word, Excel, PowerPoint, Access, Outlook.
• Experience using Adobe Acrobat or similar PDF tools.
• Analytical ability to gather data, generate reports, and solve administrative problems.