Tech Support Admin

About the role

ETAP is seeking a Tech Support Admin to provide both administrative and customer‑support functions for its technical support operations. The role combines document management, coordination, and assistance with technical support account administration.

Key responsibilities

• Provide administrative and customer support for the technical support team.
• Create, review and format documents and presentations.
• Prepare and distribute departmental correspondence, reports, memos and project documents after review and approval.
• Assist with auditing, compliance and order processes.
• Organise and maintain physical and electronic filing systems.
• Gather and review documents required from other departments.
• Schedule meetings and coordinate calendars as needed.
• Communicate professionally with co‑workers, management and customers.
• Follow all regulations, policies, safety rules and use appropriate safety equipment.
• Aid in the management of technical support customer accounts.
• Assist with processing and publishing technical documents.
• Perform other duties as assigned.

Required profile

• Minimum 3 years of related work experience.
• Excellent organisational and time‑management abilities with strong attention to detail.
• High interpersonal skills for handling sensitive and confidential situations.
• Analytical ability to gather, summarise and report data.
• Capability to multitask and communicate effectively via telephone and email.
• Team‑player who works well with diverse groups.
• Excellent verbal and written communication skills.
• Valid driver’s licence.
• Bachelor’s degree is a plus.

Required skills

• SharePoint or equivalent collaboration platform.
• Microsoft Word.
• Microsoft Excel.
• Microsoft PowerPoint.
• Microsoft Access.
• Microsoft Outlook.
• Adobe Acrobat (or equivalent Adobe tools).