Unit Manager - Pestana CR7 Marrakesh

About the role

Pestana Hotel Group, the largest Portuguese hotel group with more than 100 hotels in 16 countries, is looking for a passionate Unit Manager to join its team at Pestana CR7 Marrakesh. The role covers supervising all levels of staff, managing operations and finances, and promoting the hotel's services.

Key responsibilities

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
• Plan activities and allocate responsibilities to achieve an efficient operating model.
• Support budget and expense management, analyse financial information and monitor sales and profits.
• Develop and implement a strategy to promote the hotel's services.
• Communicate with customers, welcome guests, handle complaints and solve problems.
• Deal with maintenance issues, staff shortages or equipment shortages.
• Collaborate with suppliers, event and conference planners and other external parties.
• Inspect facilities regularly and enforce health and safety standards.

Required profile

• Proven experience as an operational manager, preferably in a 4 or 5 star environment.
• Degree in Business Administration, Hotel/Hospitality Management or a relevant field.
• Fluency in Portuguese, Spanish, French and English.
• Reliable, able to multi-task and work under pressure, with outstanding leadership skills and attention to detail.

Required skills

• Understanding of hotel management best practices.
• Excellent customer service skills and a business mindset.
• Decision-making and problem-solving aptitude.
• Working knowledge of MS Office; knowledge of hotel management software is an advantage.