Customer Service Operations Coordinator
BSH Electroménagers Maroc S.A. · Casablanca
Description du poste
About the role
BSH Électroménagers is seeking a Customer Service Operations Coordinator to support its Customer Service department. The role bridges customer service, logistics, and finance to ensure a seamless order‑to‑cash experience for clients.
Key responsibilities
- Manage and track customer orders from entry to delivery.
- Coordinate with logistics and warehouse teams to schedule shipments.
- Monitor deliveries, resolve incidents, and process claims.
- Participate in invoicing, payment follow‑up, and basic financial reconciliation.
- Maintain data accuracy in SAP and update relevant systems.
- Prepare operational reports and key performance indicators.
- Identify and implement improvements in Customer Service and Order‑to‑Cash processes.
Required profile
- Bachelor’s degree (Bac+2/5) in Management, Logistics, Supply Chain or a related field.
- 2–4 years of experience in a similar coordination role.
- Good knowledge of supply‑chain and order‑to‑cash processes.
- Basic financial understanding (invoicing, reconciliation, payment tracking).
- Fluent English; French is an asset.
- Valid driving licence and willingness to travel as needed.
Required skills
- Proficiency with SAP (FI module is a plus).
- Strong command of Microsoft Excel and the broader Office suite.
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BSH Electroménagers Maroc S.A.
Casablanca
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