Front Desk Receptionist

About the role

The Front Desk Receptionist is the first point of contact for guests at Four Seasons Resort Marrakech, ensuring a warm welcome and seamless arrival experience. This role combines guest service, administrative duties, and coordination with other hotel departments to maintain high standards of hospitality.

Key responsibilities

• Check‑in guests, allocate rooms efficiently, and coordinate with Housekeeping and Room Service.
• Escort guests, introduce them to hotel facilities and services.
• Prepare and distribute information lists to relevant departments.
• Manage cash floats, report shortages or overages to the Front Office Manager and Finance Director.
• Handle reservations, amendments, and respond to booking enquiries.
• Prepare pre‑registration for next‑day arrivals and update guest history records.
• Process facsimiles, e‑mails and typing tasks as required.
• Provide detailed hand‑over to the incoming shift.
• Adhere to health, safety, fire and security procedures.
• Assist other Front Office areas, including Reservations and Telephone duties, when trained.

Required profile

• Professional grooming, deportment and personal hygiene.
• Ability to multitask in a fast‑paced environment.
• Strong communication skills and a welcoming presence in the lobby.
• Willingness to cross‑train and support other Front Office functions.

Required skills